Support Program
       
         
  We all know what it’s like working with IT products, some days everything’s fine and the next, you can’t even get started and you don’t even know what the problem is! It’s always changing, newer and better versions get released all the time and it’s important to keep up-to-date with them before what you are using gets old and outdated. We would like to invite you to utilize the Whitech Technical Support Program, there are many benefits to being a member and you’ll always have that piece of mind knowing that if there is a problem, no matter how big or small, our IT professional staff are only a quick phone call away      
         
  Included Software Upgrades
No matter how future proof things are, all software eventually becomes obsolete, and results in companies having to re-invest, often at considerable cost. By including upgrade licence's in our support package, we are aiming at reducing your overall running costs, and ensuring that you retain your advantage over any newcomers in the market. Support Contract holders are ensured of one full upgrade per year, as well as all add-on module releases eg new POS modules, Phototeller calendars, new Album templates etc.
     
         
 

Our critical support help line is manned 12x7 throughout the year. (08h00 to 20h00, Mon to Sun). This provides a point of contact so that if your system fails, someone will be on hand to guide your staff through the essential processes to get the system up and running again. A Business Hours Help desk (08h00-17h00 Mon-Fri), which you, or you staff are able to contact for help in any matter regarding the functioning of the system. For example, how to change prices, set-up a new print size, or fit in the new features that the latest software upgrade has provided. This includes:

  • Weekday’s telephonic training.
  • Weekday’s operational advice and maintenance support.

   

     
         
 

Remote Fault Correction:
Sit back and watch as we take over your problem, and rectify it remotely from our Help Desk. Simply logon to our site using Internet Explorer from the system, and support takes control of the system, corrects any fault, and restores your system software back to perfect operation. We are even able to aid in upgrading the software remotely, as well as being able to do a ‘health check’ on the system. (This service is available to stores with an internet connection, should you still be without in-store internet, we will be happy to advise).

Other key benefits include:

  • No Case Limit: You may submit an unlimited number of cases per individual or per account
  • Internet web site download access.
  • SQL queries for issues that are unique to your store.
  • A maintained record of all contacts, made to support, enabling you to have a quick ready reference to what is current in your business, even when staff have dealt with issues.
  • Updated Manuals and ready reference/quick cards.
  • At least one free full upgrade per year, and multiple smaller upgrades throughout the period.
To find out more about our program talk to us today. 09 415 6373

     
         
Email Support
 

If you have a support based query, please email us on support@kiosks.co.nz, our technicians will endeavor to assist as soon as they are free. Alternatively call us on 09 415 6373.